Terms of use

The online store of the MotionPro+ site was set up by the company AlphaProPlus Sas RCS 834 259 939, which is the operator of this site. Any order for a product appearing in the online store of the MotionPro+ website requires prior consultation of these general conditions.

Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. of the website.

The consumer declares to have the full legal capacity allowing him to engage under these general conditions.


Article 1: Entirety
These general conditions express the entirety of the obligations of the
parts. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be incorporated herein, since these documents would be incompatible with these general conditions.


Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company AlphaProPlus Sas to the consumer.


Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.


Article 4: Entry into force - duration
These general conditions enter into force on the date of signature of the order form.
These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company AlphaProPlus Sas.


Article 5: Order confirmation
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer in the order form.


Article 6: Proof of the transaction
The computerized registers, kept in the computer systems of the company AlphaProPlus Sas under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.


Article 7: Product information
7-a: The company AlphaProPlus Sas presents on its website the products for sale with the necessary characteristics which make it possible to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he
wishes to buy.
7-b: The offers presented by the company AlphaProPlus Sas are only valid within the limits of available stocks.


Article 8: Price
The prices are indicated in euros and are valid only on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order.
The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the
products in the online store. Payment of the full price must be made when ordering.
At no time can the sums paid be considered as a deposit or down payment.


Article 9: Method of payment
To pay for his order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees the company AlphaProPlus Sas that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The company AlphaProPlus Sas reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card of
from officially accredited bodies or in the event of non-payment. AlphaProPlus Sas reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.
AlphaProPlus Sas has set up an order verification procedure when paying by check to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the customer will be asked to send by fax to the company AlphaProPlus Sas a copy of an identity document as well as
than proof of address. The order will only be validated after receipt and verification by our departments of the documents sent.
Bank data does not pass through our systems (and is therefore not stored in our databases)


Article 10: Availability of products
The order will be executed at the latest within 3 days from the day following that on which the consumer has placed his order. In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days of their payment at the latest, or the exchange of the product.


Article 11: Terms of delivery
The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note, as well as to the company AlphaProPlus Sas, within one week.
The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
As far as shipping is concerned, we mainly work with the so colissimo product. 
In the event of late delivery in relation to the date that we have indicated to you in the dispatch email, we ask that you notify us of this delay by calling us by telephone or by sending us an email. If this delay is greater than 7 days to the expected delivery times, you can, in accordance with article L.121-20-3 of the consumer code referring to article L.114-1 of the same code, request the resolution of the sale and obtain reimbursement of the sums paid.


Article 12: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending us an email to contact@motionproplus.com


Article 13: Delivery errors
13-a: The consumer must formulate with the company AlphaProPlus Sas as soon as possible, any complaint of error of delivery and/or non-conformity of the products in kind or in quality with respect to the indications appearing on the order form. 


13-b: The formulation of this complaint with the company AlphaProPlus Sas can be made: - as a priority by email by logging on to our site in the "Contact us" section.

13-c: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the company AlphaProPlus Sas from any liability towards the consumer.

13-d: upon receipt of the complaint, the company AlphaProPlus Sas will assign an exchange number for the product(s) concerned and will communicate it by e-mail, fax or telephone to the consumer.
The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above.


13-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the company AlphaProPlus Sas as a whole and in its original packaging, by Colissimo, to the following address :

AlphaProPlus Sas
17 rue Calmette et Guerin
78500 Sartrouville

In addition, we advise you to notify us by email of your return beforehand.


Article 14: Product warranty
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of latent defects. The consumer is expressly informed that the company AlphaProPlus Sas is not the producer of the products presented within the framework of the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to liability for defective products. . Consequently, in the event of damage caused to a person or property by a defect in the product, only the responsibility of the producer of the latter may be sought by the consumer, on the basis of the information appearing on the packaging of the said product. . 


Article 15: Right of withdrawal
The consumer has a period of 14 working days for non-professionals to return, at their expense, the products that do not suit them. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. In addition, we advise you to notify us of your return in advance. : - in priority by telephone on 09 72 64 60 32 from Monday to Friday from 9 a.m. to 5 p.m., - by connecting to our site in the "Contact us" section where, after entering your customer number, you can obtain your order number. The product must be returned by Colissimo Recommended to

AlphaProPlus Sas
17 rue calmette et guerin
78500 Sartrouville

Only products will be taken back that have not been launched into production following the order, returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In case of exercise of the right of withdrawal, the company AlphaProPlus Sas will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, in particular when the product needs a technical verification (expertise of the product beforehand).
The consumer will then be reimbursed by the same means of payment used when placing the order.


Article 16: Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their force and scope.


Article 17: Non-waiver
The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.


Article 18: Title
In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.


Article 19: Applicable law
These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact the company AlphaProPlus Sas to obtain an amicable solution.


Article 20: Computing and Freedoms
The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the company AlphaProPlus Sas involved in the execution of this order. The consumer can write to the company AlphaProPlus Sas whose contact details are within the confidentiality charter appearing within the framework of the website, to oppose such communication, or to exercise his rights of access, rectification to the with regard to the information concerning him and appearing in the files of the company AlphaProPlus Sas, under the conditions provided for by the law of January 6, 1978.